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Booking

How do I book a ticket?

Pick your departure city, destination and date. Then choose the class, time and seats, enter the passenger, and pay with Orange Money or MTN MoMo.

Do I have to enter every passenger?

No. A single passenger is enough, whatever the number of seats (up to 5). They identify with a name, phone and an ID document number.

How long are my seats held?

10 minutes from the moment you pick a seat. A countdown stays visible at the top of the screen, and you can take the same seats again if they are still free.

Which payment methods?

Orange Money and MTN MoMo. You receive a confirmation request on your phone. Without a notification, dial #150# (Orange) or *126# (MTN).

My ticket

How do I know my booking is confirmed?

As soon as the payment is validated, your ticket appears with its PNR (for example MT-K7N2QX-4HDM). You can download it, share it on WhatsApp, and find it on the My trip page.

How do I verify a ticket?

Enter the PNR on the Verify a ticket page, or scan the QR code. You see the route, time and seats. Name, phone and ID number stay hidden.

How do I see my ticket in full?

On My trip, enter your PNR then the ID document number used for the booking. After several mistakes, access is blocked for a few minutes.

Travelling

Can I cancel or change?

Yes, by contacting customer service by phone or WhatsApp at least 24 hours before departure.

Which baggage is included?

One cabin bag up to 7 kg and one hold suitcase up to 20 kg. A supplement may apply beyond that.

I missed my bus, what now?

Come to the agency within 24 hours. A new seat is offered subject to availability.

Services

Is there Wi-Fi on board?

Yes, across the double-decker fleet. USB sockets are available at every seat.

Can I send a parcel?

Yes, with the Parcels service: drop it at the Nylon Bastos agency or a partner agency, the recipient collects it at the arrival agency.

Can I hire a bus for a group?

Yes, from 15 to 70 seats. Ask for a free, no-obligation quote: reply within 24 working hours.