Terms of sale
Eight sections, written plainly.
1. Purpose
These terms govern the sale of passenger transport tickets by MEN TRAVEL on the Yaoundé, Douala and Kribi lines.
2. Booking
A booking covers one departure, one class and one to five seats, in the name of a single passenger. Seats are held for 10 minutes during booking. A ticket is valid only once payment is validated.
3. Payment
Payment is made in CFA francs by Orange Money or MTN MoMo. The amount shown is the total, with no hidden fees.
4. Baggage
Each passenger has one cabin bag (7 kg maximum) and one hold suitcase (20 kg maximum). A supplement may be requested beyond that.
5. Cancellation and changes
Any cancellation or change must be requested at least 24 hours before departure from customer service. The refund depends on timing and class, as set out on the Baggage and cancellation page.
6. Liability
MEN TRAVEL undertakes to carry the traveller safely at the scheduled time. Its liability is limited to the cases provided by the law in force in Cameroon.
7. Personal data
We collect name, first name, phone and an ID document number to issue and protect the ticket. See the Privacy page.
8. Contact
Customer service: +237 6 53 67 74 43, WhatsApp, or contact@men-travel.cm, 7 days a week 6am to 10pm.