Baggage and cancellation
What is included, and what happens if your plans change.
Included baggage
One cabin bag up to 7 kg, kept with you, and one hold suitcase up to 20 kg. Valuables stay in the cabin.
Beyond that, a supplement may apply depending on weight and hold space.
Cancellation
More than 48 hours before departure: 80% of the ticket refunded. Between 24 and 48 hours: 50%. Under 24 hours: no refund.
Refunds go to the Mobile Money number used to pay, within 72 working hours.
Changes
A change of date or time is free once, up to 24 hours before departure, subject to available seats. A fare difference may apply if you change class.
Missed bus
Come to the agency within 24 hours after departure. A new seat is offered subject to availability, free the first time.